b'Booking Info 147include the following: change of UK departureagainst the carrier in relation to the claim that givesit is not possible to match equal numbers then we airport other than between Heathrow, Gatwick,rise to that compensation payment. reserve the right to charge a single supplement to Stansted, Luton and London City. Change of time ofd)For claims which involve death or personal injury asthe last person booked.departure or arrival by more than 12 hours; changea result of an activity forming part of your holiday/ of resort; change of accommodation to that of aevent, we have liability subject to section a) above16. Website accuracy Every effort is made to ensure lower category. and e) below. If we accept liability, we will, subjectthat the details, description and prices on our to sections f) and g) and section 15 below, pay youwebsite are correct, based on inspections, or 11. If Solos cancels your bookingreasonable compensation. information passed to Solos by its suppliers. Cancellation may be necessary in exceptionale)We accept liability in accordance with sections a),However, changes do occur, sometimes at short circumstances and Solos reserves the right at itsb) and d) above and subject to sections f) and g)notice and therefore we will advise you at the time absolute discretion to cancel your booking at anyand clause 14 below except where the cause ofof booking, or if after booking as soon as possible of time. If this occurs, you will be offered an alternativethe failure in your holiday or any death or personalany such changes to our published information. It is booking of comparable standard (if available)injury you may suffer is not due to any fault onnot always possible for Solos Holidays to control all together with a refund of any price difference orour part or that of our agents or suppliers, andelements of the holiday/events whereby advertised a full and prompt refund of all monies you haveis either attributable to you, or attributable tofacilities can sometimes become unavailable at paid, except for any amendment charges. Othersomeone unconnected with the Package and isshort notice due to inclement weather conditions, than for reasons of force majeure or where youunforeseeable or unavoidable, or due to unusual orlack of demand, emergency repair works, etc.fail to make payment in whole or in part, will yourunforeseeable circumstances beyond our control, booking be cancelled within 4 weeks of departure.the consequences of which could not have been17. Itineraries Many of these holidays involve travelling, Force majeure means unusual and unforeseeableavoided even if all due care had been exercised,touring, local flights or cruises, sometimes long circumstances beyond Solos Holidays control oror an event which neither we, nor our agents ordistances and across borders. Whilst we make every the control of our suppliers, the consequence ofsuppliers could have foreseen or forestalled. effort to adhere to the itinerary printed it should be which neither Solos Holidays nor its suppliers couldf)You are obliged to assist us in recovering from anyunderstood that changes may be necessary once avoid even with all due care, including, but notthird party any sum which may compensate us forthe holiday has commenced due to influences such limited to, war, threat of war, riot, civil strife, terroristany sums we pay you. In particular, you are obligedas weather, political, or transportation conditions.activity, (actual or threatened), industrial dispute,to assign to us any rights that you may have against airspace closure, unavoidable technical problemsany other person whose acts or omissions have18. Changes made after travel If, after your departure, with transport, machinery or equipment, powercaused or contributed to our legal liability to paya significant part of your Package cannot be failure, changes imposed by our airspace closureyou compensation. You must also provide us withprovided, you will be offered a suitable alternative, rescheduling or cancellation of flights by an airline,all assistance we may reasonably require. Finally,if possible. If it is not possible to offer you a suitable natural or nuclear disaster, fire, flood, drought,you must follow the procedures for the notificationalternative or, for good reasons, you do not accept adverse weather conditions, epidemics or outbreaksof complaints set out in the clause above entitled Ifthe alternative arrangements, we will return you of illness and level of water in rivers. Solos HolidaysYou Have A Complaint. to the place of your UK international departure. If will not pay any compensation, nor be responsibleg)Should you become ill while on your holiday, youappropriate, we will also pay you compensation, for any costs or expenses incurred by you as amust, in addition to reporting your illness to yourunless your return has been due to circumstances result, including any additional accommodation,accommodation provider, consult a local doctorbeyond our control. The amount of compensation flights, car hire, equipment hire or excursionsand also consult your GP upon your return to thewill be reasonable, taking account of all the booked by you. See also Section 20. UK. Should you then wish to make a claim againstcircumstances. See also Section 20.us as a result of that illness, you must provide us 12. Minimum numbers All holidays and events arewith details of both the local doctor whom you saw19. E-Borders Government legislation requires all based on a minimum number and Solos Holidaysand your GP, together with written authority for uscarriers (air, sea and rail) due to arrive in or depart reserve the right to cancel a tour if such numbersto obtain a medical report from both those doctors.the UK to submit detailed passenger information are not reached (ocean cruises will operate withOur liability will also be limited in accordanceprior to travel. This means that Solos Holidays only one passenger not accompanied by a Soloswith and/or in an identical manner to (a) thewill need to collect passport information from all Tour Leader and cancellation will be subject to thecontractual terms of the companies that providetravellers prior to travel so that all air, sea and rail appropriate charges). You will then have the choicethe transportation for your travel arrangements.tickets can be issued. For further information about of booking an alternative break with us, changingThese terms are incorporated into this contract;e-borders please visit www.ukba.homeoffice.gov.uk your departure date at the appropriate additionaland (b) any relevant international convention as set cost or a reduction depending on cost, or a fullout in section 14 below. You can ask for copies ofIf any part of these Booking Conditions is found to refund, but excluding any amendment charges paid. the transport companies contractual terms, or thebe invalid, or unenforceable, then the remainder of international conventions by contacting us at ourthe conditions will not be affected, and remain valid 13. Solos responsibility to you registered office. See also Section 20 and enforceable.a)Our obligations, and those of our suppliers providing any service or facility on your holiday/14. International conventions If any international20. Solos Cruise bookings Unless otherwise notified, event, are to take reasonable skill and care toconvention applies to or governs any of the servicesSolos acts as agent on behalf of all cruise arrange for the provision of such services andor facilities arranged or provided by us, or providedcompanies (referred to as Principals) featured. The facilities and, where we or our supplier are actuallyby any of our suppliers, and you make a claimterms and conditions of these Principals will apply providing the service or facility, to provide themagainst us of any nature arising out of death, injury,and copy is available on request.with reasonable skill and care. Compliance withloss or damage suffered during or as a result of the any applicable regulatory requirements (forprovision of those services or facilities, our liability example, those of the Civil Aviation Authority) willto pay you compensation and/or the amount (if be proper performance of our, and our suppliers,any) of compensation payable to you by us will be obligations. Health and Safety standards applicablelimited in accordance with and/or in an identical to the services provided by us under this contractmanner to that provided for by the international should meet the local standards applicable to yourconvention concerned (in each case including in holiday destination. However you should note theserespect of the conditions of liability, the time for standards vary widely across our programme andbringing any claim and the type and amount of may not match those standards applicable in theany damages that can be awarded). International UK. You must show that reasonable skill and careConventions which may apply include: in respect has not been used if you wish to make any claim. of international air travel, the Warsaw Convention b)For claims which do not involve death or personal1929 (including as amended by the Hague Protocol injury, we accept liability, subject to a) above andof 1955 and by any of the additional Montreal e) below, should any part of your holiday not be asProtocol of 1975) or the Montreal Convention 1999; described on the website by us before you leave thein respect of rail travel, the Berne Convention 1961; U.K. If we have liability, we will, subject to sectionsin respect of carriage by sea, the Athens Convention c) and f) and section 15 below, pay you reasonable1974; in respect of carriage by road, the Geneva compensation. However, the maximum we willConvention 1973; and, in respect of the provision pay you in any circumstances is twice the price ofof accommodation, the Paris Convention 1962, the holiday. This maximum will only be payablewhich limit the amount of compensation that you when every aspect of your holiday has gone wrongcan claim for death, injury, delay to passengers and and you have not received any benefit. Any sumsloss, damage and delay to luggage. You can get received by you from suppliers, will be deductedcopies of the relevant conventions if you ask us. For from any sum paid to you as compensation by us. the avoidance of doubt, this means that we are to c)Where a flight ticket is downgraded or a flightbe regarded as having all benefit of any limitations cancelled, delayed, or boarding is denied by anyof compensation contained in any of these carrier in circumstances which would entitle you toconventions or any other international conventions compensation under EU law (Regulation 261/2004)applicable to your travel arrangements.(the Denied Boarding Regulations), then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums15. Accommodation Whereas it continues to be our received by you in this respect constitute the fullbasic principle to provide accommodation for single amount of your entitlement to compensationoccupancy (without supplement) there are certain for all matters flowing from the carriers actionsparts of the world, North America for example, and which fall within the scope of the Deniedwhere there is a significant difference in the price Boarding Regulations. If, for any reason, you dofor single and double occupancy (they sell a room not claim against the carrier and make a claimnot a bed). Therefore in order to keep our holiday for compensation from us, you must, at the timecosts as low as possible, we do sometimes quote of payment of any compensation to you, make aboth single and sharing prices. However, where complete assignment to us of the rights you haveshared accommodation is the option chosen and 020 8951 2901|solosholidays.co.uk'